Frequently Asked Questions
After Ordering
- What is the status of my order?
- How long does it take for my order to be processed?
- What are the procedures for cancelling my order(s)?
- What does the replacement policy cover?
- Why don’t I receive a confirmation email after my PayPal payment is completed?
- Will I be able to add an item to an order which has been paid?
- What should I do if I do not receive my order number?
- How do I contact SareeLooks.com?
- What is the status of my order?
- Upon processing your payment, an e-mail notification will be sent to you.
Thereafter, we will update you periodically on the status of your order through e-mail. - How long does it take for my order to be processed?
- Orders are processed within 2 - 4 days.
- What are the procedures for cancelling my order(s)?
- If you wish to cancel your order after the payment has been done, you should contact us immediately.
We will process your request and refund the amount within the next 24 hours.
However, if your order has been shipped, order cannot be canceled & would not be refunded. - What does the replacement policy cover?
- For detailed information, please refer to our return policy.
- Why don’t I receive a confirmation email after my PayPal payment is completed?
-
The confirmation email is sent to your primary email address or the email address that you have specified in the ‘PayPal Express Checkout’ screen.
In rare circumstances, you may be unable to receive the confirmation email from us due to a technical bug.
In such scenarios, it is advisable that you contact our Customer Service representatives immediately for assistance. - Will I be able to add an item to an order which has been paid?
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Yes, you can. However, you will need to add it before your order is packed for shipment.
- What should I do if I do not receive my order number?
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Firstly, you should ensure that emails sent by SareeLooks do not end up in your SPAM/JUNK folders.
If you do not receive emails from us despite adding us to your safe list, you should contact our Customer Service representatives immediately who will be able to assist you with your order number. - How do I contact SareeLooks.com?
- For more information on our contact details, please check here.
